If there is a problem, contact us.
Email support@beshare.com.au with your order reference, model and an explanation of the issue. Include relevant photographs and keep the packaging while the next step is being confirmed.
Your consumer rights
Our goods come with rights under the Australian Consumer Law. Those rights cannot be excluded by a store policy and are additional to any voluntary manufacturer or seller warranty. The appropriate remedy depends on the nature of the problem and the applicable law.
For more information, see the ACCC repair, replace and refund guidance.
Before sending a bike or battery back
Contact the team to confirm the return location and safe transport arrangements. Large items and lithium batteries require appropriate handling. Do not send a battery or a complete bike using an unsuitable service.
Change-of-mind requests
Ask the team about the applicable conditions before ordering, including the bike's assembly or use status and potential return transport costs. Do not assume that an unrestricted change-of-mind return is included.
Orders made on eBay
Keep your eBay order reference and use the applicable order and support tools. The listing, checkout terms and relevant platform protections form part of that transaction. This page does not remove any rights you have under Australian law.